How can we help?

01Contact us

Email [email protected] from the address on your Day Ahead account, so we can find it. Tell us what you were doing, what you expected, and what happened instead. A screenshot and your phone model help.

We reply within 2 business days. Reports of harmful content or abuse are reviewed within 24 hours.

02Account and sign-in

• Can’t sign in: check that you’re using the email you signed up with. If you still can’t get in, email us from that address.
• Coming from the old Day Ahead app: this version runs on new servers, so create a new account. Accounts from the old app don’t carry over.
• New phone or reinstall: sign in again. For your security the app keeps your sign-in only on this phone, so it isn’t restored from a backup. Your tasks, journal and everything else come back once you sign in.
• Updates: the app keeps itself up to date. Small updates download in the background and apply the next time you open it; bigger ones come through the App Store or Google Play. If something looks wrong after an update, close the app fully and open it again.
• Delete your account: in the app, open Profile and choose Delete account. You’ll be asked for your password, or to confirm with Apple if you signed in with Apple. Your account and personal data are deleted; what we keep for safety reviews, and for how long, is in our Privacy Policy. Deleting your account does not cancel Premium: cancel it first in your App Store or Google Play subscriptions (see Premium and billing).

03Premium and billing

• Billing: Premium is billed by the App Store or Google Play, to the account you bought it with. It renews automatically unless you cancel at least 24 hours before the current period ends.
• Cancel: on iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments and subscriptions, then Subscriptions. You keep Premium until the end of the period you paid for.
• Refunds: Apple and Google handle refunds under their own policies. For Apple, use reportaproblem.apple.com. For Google Play, see Google Play refunds.
• New phone or reinstall: sign in, open Premium, and tap Restore purchases, using the same Apple ID or Google account you paid with.
• Bought Premium but it isn’t showing: make sure you’re signed in to the Day Ahead account you bought it with, then open Premium and tap Restore purchases. If it still isn’t on, email us with the date of the purchase.

04Rise Alarm

Rise Alarm keeps ringing until you take a photo of your alarm’s mission or use Emergency stop. If an alarm doesn’t ring or ring loudly:

• iPhone: allow Alarms for Day Ahead when the app asks (iOS 26 and later), or allow notifications and Time Sensitive notifications. Check that the ringer volume is up.
• Android: allow Alarms and reminders and full-screen alerts for Day Ahead, and turn off battery optimization for the app, so the phone doesn’t stop it overnight.
• Photo check: it needs an internet connection. If the photo can’t be checked, hold Emergency stop to end the alarm.

Don’t rely on Day Ahead as your only alarm for anything you can’t miss.

05Safety and reporting

In the app you can report posts, comments, communities, messages, names, and profile photos, and block anyone. To report something by email, write to [email protected] with the community name and what you saw.

Posts and comments are also checked automatically. If one of yours was hidden and you think that was a mistake, email us with the community name and roughly when you posted it, and a moderator will review it.

Day Ahead is not an emergency or crisis service. If you or someone else is in danger, call your local emergency number now. To find a free, confidential helpline in your country, visit findahelpline.com.

06Privacy and terms

How we handle your data is in our Privacy Policy. The rules for using Day Ahead are in our Terms and Conditions.